Refund Policy

At Lassi Kings, we strive to ensure that our customers are fully satisfied with their purchases. If, for any reason, you are not completely happy with your order, please review the details of our Refund Policy below.

1. Returns

We do not accept returns on food and beverage items due to health and safety regulations. However, if you receive a defective or damaged product, we will be happy to offer a replacement or refund.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

  • Defective or Damaged Items: If the product you received is damaged, spoiled, or incorrect, you are eligible for a refund or replacement.
  • Proof of Purchase: To complete your refund request, we require proof of purchase such as an order confirmation or receipt.
  • Timely Request: You must notify us of any issues within 7 days of receiving your order.

3. Refund Process

If your refund request is approved, here’s how the process works:

  • Review: Once we receive your request, we will inspect the issue and notify you via email regarding the status of your refund.
  • Approval: If approved, your refund will be processed, and the credit will be automatically applied to your original method of payment within 5-10 business days.

4. Late or Missing Refunds

If you haven’t received your refund after the stated period:

  • First, check your bank account again.
  • Then, contact your credit card company, as it may take some time before your refund is officially posted.
  • If you still haven’t received the refund, please contact us at billing.lassikings@gmail.com for further assistance.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange your product for the same item, please contact us at billing.lassikings@gmail.com .

6. Non-Refundable Items

Unfortunately, the following items are non-refundable:

  • Perishable goods such as food and beverages (unless damaged or defective).
  • Gift cards and promotional items.

7. Contact Us

If you have any questions or concerns about your order, refund, or exchange, please don’t hesitate to contact our customer support team:

Email: billing.lassikings@gmail.com